Return Your Product From The United Kingdom

You can use this form to request an RMA for your faulty Gemini product.

To submit a request you must have purchased your unit within the last 12 months, and have proof of purchase.

Your Details

Please enter your details. We will need these so we can contact you.

You can use our postcode lookup tool to find your address or you can enter it manually below.


Please enter a name.

Please enter an address. An address must have at least 2 lines.


Please enter a postcode.

Please enter a valid email address.

Please enter a telephone number.

Product Details

Please enter the details about your product. Be specific. Your request will be held up if you do not provide full and accurate details.

Please enter a description of your product.

Please enter the model number.


You can find the model number on the back of your unit.


Please enter the serial number.


You can find the serial number on a sticker on the back of your unit or on the side of the box it came in.


You must provide the password for your device.


If your device does not have a password on, please enter 'No Password'.


You must provide information about your fault in as much detail as possible.

As detailed as possible, including the faults, how to reproduce them and when they have been happening.

Purchase Details

Please enter the details about where you purchased your product. You can only submit a request for products bought in the last 12 months.

Please select a valid purchase date.


Please provide a valid proof of purchase.


The maximum document size is 2048KB.
The document must be in one of the following formats : .jpg, .gif, .png, .pdf, .tiff, .tif, .bmp

Valid proof of purchases are:
- Sales Invoice
- Delivery Note

A valid proof or purchase must contain:
- Retailer Information
- Product Description
- Date Of Purchase
- Customer Details (in-store receipt exempt)

Please enter the two words shown below and click 'Submit RMA Request' to continue.